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Causes for a black screen while logging in using remote desktop and ways to resolve the issue

Nidhi About Nidhi

is the Gizmo Gal for iYogi. A writer by choice and Gizmo Geek by nature, she brings the hottest and latest happening in the Gadgets’ world. So, when you need a peek inside the tech world, you know where the action is.

What causes a black screen while using remote desktop?

A black screen occurs with a remote desktop connection and is a common problem affecting a lot of users. A remote desktop connection between computers demands some requirements from the system. Systems should be connected through Internet or VPN services, both the computers should be turned on, disable sleep or other power saving options and the remote desktop feature should be there in both systems. If any of the requirements are not met by the user while configuring the connection, then a black screen error occurs. You usually experience issues while logging into a remote desktop connection from the computers. The system will turn black for some time. The issue will be resolved after a while in most cases. But sometimes the black screen remains.

Discussed below are some ways to resolve the issue of black screen while using remote desktop:

  • Disable bitmap caching
  • Configure settings correctly
  • Check connection problems

Disable bitmap caching

While configuring the connection for the remote desktop, you can uncheck bitmap caching for remote desktop protocol from the ‘Options’ window. For that, click ‘Options’ button before clicking on the ‘Connect’ option. Then check whether the bitmap caching check box is selected in the experience tab. Uncheck the option and then click on ‘Connect’ button to enable a remote desktop connection.

Configure the settings correctly

A remote computer should not be in sleep or hibernate mode. You are recommended to disable power options on the computer from the Control Panel. The sleep mode of the computer will disconnect the remote desktop connection and thus cause black screen issues. The issue also appears while you login to the remote computer. The power options for the computer should be better.

Check connection problems

Failure with the Internet or the VPN network connections also causes remote desktop black screen errors. You should always prefer to use a reliable connection between computers on a remote desktop connection. The connection should not be intermittent. The computer name should be mentioned correctly. Add the name to the list before the connection starts.

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