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Resolving Cable Modem Keeps Going Offline Issue

Nidhi About Nidhi

is the Gizmo Gal for iYogi. A writer by choice and Gizmo Geek by nature, she brings the hottest and latest happening in the Gadgets’ world. So, when you need a peek inside the tech world, you know where the action is.

Get to know more about resolving cable modem keeps going offline issue

Modems are electronic devices that modulate and demodulate signals required for Internet connection. Modems are of many different types and they are usually classified according to the types of networks and speeds they support. Some of the common types of modems include cable modem, DSL modem, ADSL modem, SDSL modem and so on. Cable modems are those modems that require a cable to be connected to the modem and the system. cable modems are widely used by all kinds of users as they are simple to use. There are no complicated procedures involved in using cable modem and users can directly connect the cable to the system and the modem and then configure the modem. However, some cable modem users might face some issues when the modem is in use. These include modem connection dropping, connection being very slow, error messages coming up and so on. Cable modem connected to your system might be going offline because of many reasons such as problems with modem drivers installed on the system, issues with the connecting hardware, malware infections within the system and so on. Cable modem going offline issue can cause users to lose data and the issue would even cause interruption in the download process which was underway.

Following details give users more information regarding ways to fix cable modem going offline issue:

  • Verify Connections
  • Check Modem Drivers
  • Scan for Malware

Verify Connections

Problems with cables connecting the modem and the computer can cause cable modem going offline issue. The problem might be with the cables connecting the system or the connecting pins. All users having cable modem going offline issue are advised to verify the connections between the modem and the system and if the connecting hardware is found damaged, they would have to be repaired or replaced with genuine spares.

Check Modem Drivers

Problems with the cable modem drivers installed on the system can also cause modem going offline issue. Cable modem drivers are the link between the modem and the system and issues with the modem drivers mean that the communication between the OS and the modem would be interrupted. Users having cable modem going offline issue are advised to check the modem drivers that are installed on the system using the device manager and if the modem drivers are found incompatible, illegitimate or outdated, then they would have to be replaced with suitable versions to solve the issue.

Scan for Malware

Another reason as to why cable modem connected to your system could be going offline is malware infections. Malware infections cause such problems so that users would not be able to make full use of the modem connectivity to download malware removal tools. Installing the system with a good antivirus program and removing all infections would solve such issues.

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