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Reasons why the DSL Modem loses connection

Nidhi About Nidhi

is the Gizmo Gal for iYogi. A writer by choice and Gizmo Geek by nature, she brings the hottest and latest happening in the Gadgets’ world. So, when you need a peek inside the tech world, you know where the action is.

What are the reasons due to which the DSL Modem loses connection? What is the remedy for the problem?

DSL modems or Digital Subscriber Line modem devices are components that are used for the purpose of connecting the system to the Internet. Telephonic line technology is used for the purpose of providing the connections. The DSL modems that are used for the connection purpose would cause show issues at times, like it loses connection. The cause for the issue would not be the DSL modem device alone. The issues with the connection provided by the Internet Service Providers also cause issues with the connection. The router device that is connected to the modem should possess better firmware support. Else the modem may lose connection sometimes. The presence of any kind of infections also causes the connection to malfunction.

Discussed below are ways to fix the problems:

  • Upgrade the firmware
  • Check the physical connections
  • Alternative tips to fix the issue

Upgrade the firmware

The user should check the router device that is connected to the DSL modem. The router device that is possessing an old version of the firmware may cause issues with the DSL modem. The firmware should be upgraded to the latest version if any issues occur. The firmware would be available at the manufacturer website. The modem device also should be checked for any issues.

Check the physical connections

The physical connections should be properly managed for the purpose of better connections. The DSL modems would possess three kinds of connections from the device. One cord should be connected to the power supply, another to the telephone line and the third one to the Ethernet port of the system. These cables should be used as connection components. Else there might be connection issues. The indicators of the connection provided at the device should also be checked to troubleshoot the issue.

Alternative tips to fix the issue

On certain instances, the issues with the DSL modem would be due to the Internet Service Providers. If DSL modem loses connection frequently, the ISP should be notified. The issues with infections can be solved through the use of efficient anti-malware agents. The issues due to the damaged devices can be solved through the replacement of the DSL modems. In many of the connection types, the ISPs would provide the devices and replace the modems.

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