Faulty Router Responsible For BlackBerry® Outage
Because of some problems in the internal systems of Research In Motion’s NOC or Network Operations Centre, based in Slough, more than 70 million BlackBerry users around the world underwent an outage that lasted for three days. The outage began on 10th October 2011, Monday.
As almost every BlackBerry user around the world was affected by this problem, founder of RIM, Mike Lazaridis, apologized to the public for the inconvenience created.
Although it is still not known what exactly broke down in its internal systems, the blame nevertheless was given to a malfunctioning router. For the uninitiated, a router is a device that is used for directing the Internet data across the network. Later, RIM defined the reason as a failure in the core switch.
A former staffer of RIM has mentioned that issues such as these were long expected owing to a number of problems with the system that are yet to be resolved. The former staffer further recalled that a similar outage took place in the year 2005, when there were only 10 million BlackBerry users.
The amount of data that passes through Slough is huge, because it is one of the only four NOCs that RIM maintains for routing data to BlackBerry users around the world. Almost every user in India, Africa, Middle East, and Europe receives data from Slough only. It has also undertaken the responsibility of handling GPRS packets to BlackBerry devices.
Whenever an issue arises with the Slough NOC, the data transfer is designed to be shifted to Egham, Surrey. But, the problem is that the backup center at Egham is not yet completed, although it was supposed to complete 2 months ago.
Although messages can be delivered now, RIM will have to wait until next Monday before the backlog can be cleared.